Terms of service

Terms of Service and Privacy Policy

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By using the G Livelab App, you agree to these Terms of Service.

By using the G Livelab App, you agree to these Terms of Service.

Livelaboratorio Oy (VAT ID FI27046025) and Livelaboratorio Tampere Oy (VAT ID FI28889411) (later together G Livelab) sell products and/or services to private persons in Finland. We reserve all rights to change prices and “terms of service”. All prices include VAT.

Contact us

e-mail: [email protected]


G Livelab Helsinki
Yrjönkatu 3
00120 Helsinki

G Livelab Tampere
Puutarhakatu 1
33100 Tampere

Age limit

To Order any alcohol products on the G Livelab App you must be 18 years or older.


Orders are made by the user and placed in the shopping cart that directs the order to the G Livelab App. The order is confirmed by using the check-out function in the G Livelab App for the purchase payment. By confirming the order, you accept the pricing and these terms and conditions.

Order confirmation and receipt

After an order and payment, all receipts will be available in “history” found in the G Livelab App. Ordered products and the price breakdown are listed in the receipt. An e-mail confirmation will be delivered in case of a ticket order. The e-mail confirmation includes the purchased ticket and the receipt of the order.

Payment, cancellation & refund of an order

The payment of the order is made in the G Livelab App. The order is automatically charged from the user of the App the moment the order is made. After placing the order, it cannot be cancelled by the user. In regards to card payments, the G Livelab reserves the right to make a funds provision when the order is placed. Should the card payment fail, an invoice can be sent to the user. The G Livelab doesn’t save or handle any payment information that could be used for making a payment. All the payments are handled by a PCI-certified payment partner. See the payment terms and information in the Payments chapter in the end of these terms. Should the delivery or part of the delivery fail because of the G Livelab for any reason, the G Livelab is responsible of making a refund for the user. Refund usually takes 1-3 weeks.

Saving customer data

All the customer data will be handled following the GDPR requirements. Data handling and protection principles are described in the Privacy Policy.

Delivery, collecting and claiming of the order

The order will be delivered to a delivery point selected by the user (eg. table, seat or otherwise designated place). The G Livelab is obliged to retain undeliverable orders made via G Livelab App for 30 minutes after the first delivery attempt.

Event Cancellation

In the event of cancellation, the user may request a reimbursement of the ticket purchase funds according to the payment method used.


The G Livelab and its partners are committed to delivering the products and services in accordance with the order. Should there appear any faults in the order or the service, we kindly request you to contact our service personnel.


Ordering and payment of alcoholic beverages at the G Livelab restaurant is possible using the G Livelab App. The G Livelab is duly licensed to serve alcoholic beverages. Each separate decision to sell alcohol is made by the manager of the restaurant G Livelab or his/her substitute and they may refuse to sell alcohol to any user of the G Livelab App if the requirements of the Finnish Alcohol Act are not met. The price of alcoholic beverages is charged via the payment method chosen by the user of the G Livelab App. Should a user misuse the G Livelab App against any regulation of the Finnish Alcohol Act (eg. age limits), Livelaboratorio Oy and Livelaboratorio Tampere Oy have the right to charge the total amount of the placed order from the user.

G Livelab Credits

The users of the G Livelab App may earn G Livelab Credits, by e.g. inviting new users to sign up to the G Livelab App. It is in the sole discretion of G Livelab to determine how Credits are earned and their expiration. Credits may also be purchased through the G Livelab App. Credits can be used as a payment method in the App, but they are not transferrable to cash. Should the G Livelab detect an abuse of Credits, it has the right to remove said Credits and charge the total amount of the placed orders from the user.

Removing a user from the Service

Should a user misuse the G Livelab App or cause any harm or detriment to the G Livelab App or to the G Livelab App partners, the owner of the G Livelab App reserves the right to remove the user from the G Livelab App with immediate effect.

Amendments to the Terms of Service

The G Livelab App Terms of Service may be subject to amendments. The user of the G Livelab App should cease using the G Livelab App if he/she does not agree to the amended Terms of Service.


Visma Pay (Paybyway Oy, business-id FI24865594) is the payment facilitator of the G Livelab App. Paybyway Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Visma Pay. Visma Pay or Paybyway Oy is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Visma Pay is safe. All information is exchanged through secured connections.

The trade happens between the online customer and the G Livelab App. The G Livelab is responsible for all obligations related to the trade.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

With Visma Pay you can pay your order by an internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. In the G Livelab App the following methods of payment are available: Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

Contact Visma Pay

Visma Pay, Paybyway Oy (business-id FI24865594)
E-mail: [email protected]
Telephone: +358 9 315 42 037 (workdays 8-16)
Address: Laserkatu 6, 53850 Lappeenranta, Finland